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Compensation Claim Parameters
Parameter / Service areaStandardCompensation payable to affected consumerManner of payment
1.Restoration of Power Supply
(a)Normal Fuse Off
Class-I CitiesWithin 3 hours of receiving the complaintRs. 25 for each day(24 Hours ) of default
Urban AreasWithin 4 hours of receiving the complaintRs. 25 for each day(24 Hours ) of default
Rural AreasWithin 24 hours of receiving the complaintRs. 25 for each day(24 Hours ) of default
(b)Over head Line / Cable breakdowns
Class-I CitiesWithin 4 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default
Urban AreasWithin 6 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Rural AreasWithin 36 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
(c)Underground Line / Cable breakdowns
Class-I CitiesWithin 12 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Urban AreasWithin 12 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Rural AreasWithin 48 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
(d)Distribution Transformer Failure
Class-I CitiesWithin 12 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Urban AreasWithin 24 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Rural AreasWithin 48 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
(e)HT to HT Transformer Failure
Class-I CitiesWithin 10 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Urban AreasWithin 10 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
Rural AreasWithin 10 hours of occurrence of breakdownRs. 25 to each affected consumer for each case of default.
(f)Period of scheduled outage(Maximum Duration in a single stretch)
Class-I CitiesNot to exceed 12 hours in a dayRs. 25 to each affected consumer for each case of default.
Urban AreasNot to exceed 12 hours in a dayRs. 25 to each affected consumer for each case of default.
Rural AreasNot to exceed 12 hours in a dayRs. 25 to each affected consumer for each case of default.